Since I took over at the day care, I’ve been basically forced to start engaging with what I now consider to be one of the worst excuses for a professional software application ever: Simply Accounting Premium 2008. Every time I use this application there is a problem that costs me time and, therefore, my organization money.
Like, just yesterday, we were doing payroll. Already a time-consuming task, even without problems, Simply decided to make it worse. With no changes made by myself or my colleague, our printing settings for cheques were suddenly different. We had it set up to print in a specific format to pre-printed cheques in duplicate. Simply didn’t want to do this anymore. It chose a new form, apparently deleted our old form, and quit doing duplicates.
Or Simply defies common business process tasks. Like deposits (aka retainers). There’s not way to take a deposit from a client before service is rendered and then apply it against a first invoice. Really. Even my own business’ invoicing software, Billings, can do this simple task with aplomb. But not Simply Accounting. I wasted over an hour of my time on the phone with their tech support the other day just to learn this.
Then there’s the Help system that crashes the app. Yeah, that’s right. Performing a search on Simply Accounting’s help system — a common enough task — will cause the application itself to crash. (Hence my endless calls to their tech support line for assistance with the simplest of tasks — I can’t even try to help myself.)
And talking about the help system. The support documentation is lame. Each article gleefully tells you what Simply Accounting can do, but rarely tells you how to do it.
Then there’s the fact Simply can’t even be installed on some PCs. Like my Lenovo ThinkPad. I’ve, again, blown hours on the phone with “SimplyCare” tech support trying to get Simply Accounting to install on this computer. Waste of time. Not gonna happen.
Then there’s the fact that upgrades to the application wipe out any custom forms, such as invoices, you’ve created. It defies logic that an upgrade process couldn’t simply set aside any anomalous forms documents that a user may have created, and then put them back when it’s done.
The list goes on from there.
If I had only known what I know before I wasted a not-for-profit organization’s money on this software. Not only is it expensive, but it costs additionally in the time of staff to battle its bugs and shortcomings.
My day care’s margins are slim enough. This software is helping to shave them down to nothing.