Ouch. Rogers (and Telus, and Bell) have to act quickly to avoid this type of publicity and begin to behave honourably towards customers. If they don’t, stories like this leave its backside hanging in the wind for anyone to kick.
“The BBB in Burnaby, B.C., has received 581 consumer complaints about Rogers Communications in the last three years. It has given Rogers an “F” rating for failing to resolve many of those complaints to the customer’s satisfaction.
Rogers also has an “F” rating at the BBB’s Toronto and North York locations, where 1,045 complaints were logged in the same period. Approximately half of those complaints were about billing.”