Ever since I whined that Northwestel is a tad too quiet on the information front regarding their recurring internet failings (Another Communications Example Northwestel Could Learn From), whoever manages their Twitter account has become slightly more generous.
What’s also happened is that people have come out of the woodwork to report their Northwestel horror stories to me, like I’m some sort of Northwestel emotional support agent or something. I won’t relate any of those stories here, since there are a lot of them, but suffice to say that people are certainly very eager to vent about Northwestel!
Well, there’s a place for everything, and a great place for these Northwestel stories to go is over on a site called Get Satisfaction. It’s a community-driven customer support service in which people can publicly post their problems/questions/praise (yes, praise; some people love Northwestel, too) and (maybe) get a response from the company they’re posting about. Get Satisfaction’s benefit is that it can reveal service success and failure trends and share them with the community.
For example, you might feel victimized because Northwestel accidentally cancelled your service, continued billing you for 3 months as you tried to sort out the situation, and then refused to reinstate your service until you paid the bill for the period you didn’t actually have service; but you needn’t, because it may have happened to other people who have already sorted things out. Wouldn’t it be great to know what they did to succeed and cut short your own struggle? Just log on to Get Satisfaction and post about your experience; other people may have experienced your problem, and might just share information about how they fixed it.
Fortunately for us, a colleague of mine, Geof Harries, established a Northwestel page over on Get Satisfaction a couple of years back, so it’s all wrapped and ready for the community to jump on and take for a ride. So head on over to the Northwestel page on Get Satisfaction and start up a chat about your recent experience with the Big Green N. Who knows? Maybe somebody else has had the same issue and will share some guidance with you.
Here’s the address: