I like Evernote and I use it constantly. I was using it today, in fact when – BOOM! – in the middle of a meeting, without any warning, a notice came up in my iPhone app that blocked my access to my notes and said my subscription has just ended. Like, literally, that very second, right in the middle of that very meeting.
I couldn’t do anything with Evernote until I renewed my subscription.
Okay, but, excuse me, Evernote? I’m kind of in a meeting right now…? Can I finish taking notes and deal with this later, please? Apparently not.
After the meeting I go back to my desk. I open Evernote on my Mac. BOOM! Another “renew now or else” notice pops up. That was kind of expected. But, hey, waitaminnit… the subscription fee is different. On the iPhone they wanted $70. On the Mac they want $50.
This is disconcerting. Enough that I want to sort out the discrepancy. But I’m working. I decide to deal with it later. (Plus, I think I have an unused code in the back of an old Evernote Moleskine at home that’ll get me a few free months…)
Back home, I find the Moleskine with the code, log in to the Evernote web site to try and use it and – BOOM – hammered again with that renewal notification. But, hey, there’s another different number on this renewal notice: $58.
I know I need to renew Evernote. Heck, I want to renew Evernote. Right now I just want to give them money and get on with my life. But I’m confused. This doesn’t make sense.
I hate giving money to companies that confuse and frustrate me.
There are three different rates I’ve seen for the same Premium service.
- Evernote app on iPhone: $70
- Evernote app on Mac: $50
- Evernote web site: $58
Which do I choose?
You’re thinking, duh: the cheapest one. But here’s the catch: I’m in Canada. So if that $50 subscription is in US dollars, that’s like a million dollars Canadian. Okay, not quite that much. But it’s a full $70, the same as the highest price.
So the new, added question is: what currency are these fees being charged in?
I could make some assumptions. Like, because iPhone apps have to charge fees through the App Store, and my account is with the Canadian App Store, that’s $70 Canadian.
And it might be that the subscription fees identified in the Mac app and Evernote web site are US dollars, right? (In which case, anyway, shouldn’t the rates in the Mac app and the web site be the same?)
Or maybe Evernote directly charges its customers in their local currency?
I don’t know. It’s all very confusing.
I tried getting in touch with Evernote today for an answer but they were incommunicado.
In the meantime, until I am empowered with the knowledge that will clear up this clusterfuck of a pricing dilemma, the Evernote apps are blocking my access to my notes. Which totally sucks.