About how Ice Wireless is the discount carrier of the northern internet

In the world of airlines, there are top-tier operators, like the luxurious-but-accident-prone Air Canada, and discount carriers, like Newleaf, where prices are low but so is service.

Ice Wireless could definitely be considered northern Canada’s discount internet provider. Their services are cheaper, though not by much. Service, however, is definitely on the low side compared to competitors.

Put simply, Ice’s internet speeds simply aren’t up to contemporary standards. I subscribe to their home internet service just for the cheap data, so I can avoid paying overuse penalties to the North’s incumbent provider every month. However, I couldn’t use Ice as a core service right now. The service is simply too slow and laggy.

Worse, though, Ice’s customer service is abysmal. I’ve been leaving voicemails and emails with them all week that simply go unanswered. (I’m trying to figure out how to set up an online account with them so I can check my data use. There’s no obvious way to do it – another big problem with their service.)

What’s perhaps most painful, though, is that Ice could become a premier northern internet service provider with a few adjustments to their technical infrastructure.

Apparently their system has already been upgraded to provide super-fast 4G speeds, but they just haven’t turned it on yet for customers.

And the “lag” I mentioned in my last post could easily be corrected with a minor routing adjustment that would make data travel more efficiently over their network, another quick way to improve speeds.

For some reason, Ice has been promising the make these adjustments for months, but is choosing not to do so.

The absurdly bad customer service, well, that’s probably a whole other ball of wax.

Where Newleaf couldn’t become a luxury airline overnight with a free quick technical tweaks, Ice could easily launch itself into the top-tier of northern internet providers overnight.

The company chooses to delay these improvements, however. It’s unclear why.

About My Experience with Home Internet from Ice Wireless

Ice Wireless recently began offering home internet service in Whitehorse. Their service is competitively priced and represents respectable competition for the North’s historic incumbent.

I’ve had a home internet modem from Ice for the past week or so, and I’ve managed to get a feel for the quality of the service. It’s decent, but there’s plenty of room for improvement. 

The speed in general is good. I measure, on average, about 11 to 12 Mbps download speeds and between 3 and 5 Mbps uploads. Those speeds may seem low, but for general purpose internet access, they’re adequate.

The main problem with Ice’s service is that it feels “laggy.” This is because of the service’s “latency,” or “ping rate,” which runs at an embarrassingly high 190 to 270 milliseconds.

The high latency can make internet services feel unresponsive. When you initially request a web page over an Ice connection, there is generally a long delay, often of several seconds, before the page loads. When you watch YouTube or Netflix videos, the caching time before they play is much longer than normal, often over 10 seconds. Whatever you’re doing over an Ice connection, there is generally a pause, or a sense of delay, before it gets started.

Once the data begins to flow, pages load quickly and videos play at acceptable resolution. Because of the high latency, though, getting things started can be frustrating.

For comparison’s sake, my cable internet service with Northwestel has a latency rate of just 10 to 13 milliseconds. My mobile data service from Telus also beats out Ice, running between 140 and 180 milliseconds. Still high, but almost imperceptible. (Interesting side note: Telus’ mobile internet service is tops in overall data speed, consistently measuring a blazing 36 Mbps download and 14 upload. My cable service seems to be capped at about 25 Mbps download and 6 upload.)

I’m hoping latency is something that Ice is working on and that they have plans to improve this aspect of the service in the very near future. The current state is unfortunate because, while their speeds are very good and their data prices are competitive, the high latency makes the service feel slower than it really is, so the overall experience with it can be frustrating. 

About the Best Digital Journaling App

Day One 2 is good. But Awesome Note is better.

I’ll tell you why.

Day One

Bloom released a major new version of Day One for Mac and iOS last week. And it’s a beautiful thing. But it’s a very expensive beautiful thing: $56 for the Mac app and $14 for the iOS app (after the introductory 50% off sale ends next week). That’s a total of $70 for full-on cross-platform journaling. Very, very not cheap.

Day One is a capable enough journaling app. You can post text entries to your journal, and you can attach multiple photos to an entry. Day One will automatically tag your entries with your location and the weather. You know, the basics.

I like Day One. It’s well designed and covers all the basics of journaling. But its feature set is relatively limited, and its design is uninspired and rather blasé.

My major problem with this new version, though, is that Bloom went for a proprietary solution to sync your data between its iOS and Mac apps. So you’re storing your valuable, personal journal data in a closed ecosystem. It’s relatively difficult to get your data out of it and you can only ever use Day One to look at it. You are entirely dependent on this little American company called Bloom to maintain and safeguard your valuable, private journal data. If Bloom bites it, or if you decide to move away from iOS or Mac… not pretty.

Awesome Note

It’s worth stating at the outset that Awesome Note is not designed specifically to be a journaling app. But that’s one of the things it does, and it does really, really well. Awesome Note can easily match Day One, feature for feature (and more, actually), at a fraction of the price. Awesome Note costs just $8: $4 for the iPad app and $4 for the iPhone app (you buy them separately). Chump change.

Like Day One, Awesome Note is also beautifully designed and easy to use. I prefer the Awesome Note interface to Day One.

There isn’t a version of Awesome Note for Mac, but that’s okay. Because instead of a proprietary sync solution, Awesome Note can use Evernote to store and sync notes in the cloud. So on your Mac (or Windows computer, for that matter) you can just use the excellent Evernote client.

And there’s the real benefit of Awesome Note: your data is not trapped in a closed, proprietary environment. Should BRID, the small company behind Awesome Note ever disappear and its apps die*, your data is safe in the data store of the massive, secure Evernote machine.

Anyway, beyond basic syncing, Evernote opens up Awesome Note to a world of extensibility, because Evernote can hook into almost any online service out there. Like the insanely awesome IFTTT.

Day One is ignorant of what you do on social media. And because it’s such a closed platform, you can’t push anything into it. But with Awesome Note syncing through Evernote, you can have IFTTT publish whatever you do on whatever social platform you use to an Awesome Note notebook via Evernote. And then over time, automagically, Awesome Note will build up a history of your online exploits.

There are a couple other areas where I think Awesome Note improves on Day One.

Customization

In Awesome Note, you can customize pretty much every aspect of the interface with colour, texture, and icons. With Day One, I hope you like blue and white. Because that’s all you get. Brrrr.

Integration

Awesome Note integrates with your the calendar and reminders on your iPad or iPhone. So, if you want, you can view your life activites and tasks juxtaposed against information you’ve stored in your journal. This provides a lot of personal insight.

I suppose the one major caveat to Awesome Note is that, to sync, it requires a little bit more custom configuration. You have to step outside of the app to set up an Evernote account if you don’t already have one. But I think that little bit of extra effort is worth it for the cost savings, added features, and improved interface. (All that said, Awesome Note will also sync via Apple’s iCloud, if you prefer an easier-to-set-up but more closed system.)

Day One is attracting a lot of attention these days, thanks to Apple, and I’m sure that’s resulting in a lot of sales. But if you read this, consider Awesome Note instead. I think you’ll prefer it.

* That’s a real concern, actually. At just $4 per app, you have to wonder how BRID is making any money at this. I highlighted that low cost as a benefit, but I really think Awesome Note should cost more. The total $8 price tag for both iPad and iPhone apps is simply not representative of the incredible value. If it were me, I’d doduble the price of each app. I hope BRID survives and continues to deliver new versions of Awesome Note, and I’d encourage them to increase their prices to improve the likelihood of that.

 About Hacking Your Phone Bill to Save a Ton of Money (Update)

The telecommunications industry in Canada is an illogical racket. There’s a pastiche of competition but really, to paraphrase Gertrude Stein, a Bell is a Rogers is a Telus. Telecommunications plans are notoriously expensive in Canada and they can be fraught with risk of huge additional expense if you don’t plan your use and keep a close eye on it. If a consumer wants to look out for her own interests and keep her costs down, she has to get smart and learn how to sidestep the pitfalls and take advantage of pricing loopholes. This post represents one recipe for hacking your phone bill in this spirit.

Why Hack Your Phone Bill?

There are a couple of good reasons to hack your phone bill.

First, it’s too expensive. The main expense on your bill is what I call a “voice and text channel” that you probably don’t really use. It makes a lot of sense to cut that out.

Second, your data plan requires you to commit up from to a “worst case” data use scenario. Then, if things go downhill from there, you get HAMMERED with extremely expensive data over-use charges. It makes a lot of sense to make your data use fees depend on what you actually use, and reduce the risk of incurring super-expensive over-use fees.

First Ingredient: An Unlocked Phone

The first important ingredient in the recipe is an unlocked phone. That doesn’t mean you have to spend $1000 on the latest cutting edge smartphone. There are plenty of great unlocked phones you can buy brand new for perfectly reasonable prices. Here’s a quick list of some decent unlocked, affordable phones you can buy at the time of this writing:

It’s making more and more sense every day to buy your phone outright and unlocked from somewhere other than one of the big telecommunications providers. In fact, make sure you don’t buy your phone from one of those guys — they mark the devices up significantly.

No matter what you do, you should be using an unlocked device. With most carriers, subscribing to a “BYOP” (Bring Your Own Phone) plan will save you $20 right off the bat every month. (Note that Bell is the only carrier in Canada that won’t offer you this saving. See “Bell raises monthly share plan prices, eliminates BYOD benefits” on Mobile Syrup.)

Alternatively, don’t even use a phone. Instead, use a tablet, or even a notebook computer. This post recommends the use of an app that can be installed on pretty much any device. So you might not even need a phone, depending on how you like to communicate.

Second Ingredient: A Tablet Data Plan

The second absolutely key ingredient in this recipe is what’s generally referred to as the “tablet data plan”. That’s a plan that only some carriers offer. They are intended to be used only with tablets, not phones. But there’s nothing stopping the savvy customer like you from taking the SIM card with the tablet data plan on it out of your tablet and putting it in to your phone. It’ll still work, no problem.

The tablet data plan solves three problems that are inherent in traditional mobile phone plans:

  1. You pay just for the data you use, instead of over-paying up-front for data you may not use.
  2. You avoid the risk of incurring extremely expensive data over-use penalties.
  3. You don’t have to pay for a service that you may not use much: voice and text.

Only Pay for the Data You Use

With a traditional mobile phone plan you have to mitigate your risk of expense by making an educated guess in advance about the amount of data you might use in a month. For example, say I sign up for a plan with Telus that includes up to 7 GB of data. That’ll cost me $65 every month. What if I only use 1 GB of data in a month? Well, then I just paid $65 for 1 GB of data. Ouch.

Tablet data plans work on a sliding scale of use. They generally start at about $5 for a measly 10 MB of data. Here’s Telus’ rate schedule for its tablet-only Flex Data Plan:

Screen Shot 2016-01-11 at 6.09.29 AM

As you can see, by using a tablet data plan, I’d right away save $40 on that 1 GB of data.

But the tablet data plan’s upper-limit threshold is generally 5 GB, as you can see above.  What happens if I wanted to use that full 7 GB in a month?

This brings me to the next point…

Avoid Expensive Data Charges

Tablet data plans generally cover costs for data use up to a certain limit, or ceiling. In Telus’ case, on the rate schedule above, it’s “Up to 5 GB”. What’s data going to cost beyond that, though? The rate schedule reads, “+5¢/MB”. But what does that even mean? And why is the cost represented per MB all of a sudden when all of the other costs are represented per GB?

Simple explanation: it’s a dupe. Here’s a dirty little industry secret: when a carrier quotes data prices per MB, you know it’s crazy expensive. MB represents a relatively small unit of data measure compared to a GB. So quoting costs per MB is a way of reducing a consumer’s perception of a cost to its lowest possible level, regardless of what the total cost might be.  It’s the equivalent of the telemarketer’s, “For a low monthly payment of…!”

Let’s convert those MB back to GB. There are 1,024 MB in a GB. So, 1024 x .05…

Whoa! 1 GB of extra data cost with Telus costs a whopping $51.20! That is an insanely expensive price for a GB of data, even by Canadian standards.

So if I swapped out Telus’ $65 monthly fee for 7 GB of data with a voice plan for 7 GB of data on a tablet data plan I’d end up paying $147.40 every month! That hurts. Tablet data plans don’t seem to make any sense all of a sudden.

Or maybe just Telus’ tablet data plan doesn’t make sense. Is data that expensive everywhere? Let’s find out…

Here’s Rogers’ tablet data plan rate schedule:

Screen Shot 2016-01-11 at 6.25.57 AM

Rogers has three separate tablet data plan price categories, compared to Telus’ one, which makes things a little more complicated. But for this discussion, I’ll draw your attention to the notes at the bottom of the left column,  which is most comparable to Telus’ sole rate schedule. It reads: “$10/GB if usage is greater than 5GB”.

Wow. Telus will charge you $51.20 for the same thing! Rogers’ extra data-use fees are one-fifth of the price of Telus’ data. But the plot thickens. Check out the next two columns: the cost per GB goes down to $5 – one-tenth of Telus’ price!

So that 7 GB of data on Rogers’ low-end tablet data plan would cost me $60. That’s cheaper than Telus’ $65 fee for the same thing with a voice plan. But, again, if I didn’t use that much data in a month, I would pay less. If I used less than 5 GB of data, I’d only pay $40.

What about Bell? As usual, it is the most opaque carrier.

Here are the fees that Bell charges for tablet data plans:

Screen Shot 2016-01-11 at 6.37.38 AM

This price schedule seems very similar to Telus’, but with one very important difference. Remember how I said, if a carrier advertises data at a price per MB it’s going to be crazy expensive? Well, Bell doesn’t even disclose the fees that it charges for extra data on its web site (or they’re cleverly hidden, which is worse). So you can be pretty certain it’s going to be super insanely out-of-this-world crazy expensive. Bottom line: stay away from Bell. If a service provider doesn’t disclose a cost, that generally means you don’t want to pay it.

What about the carriers’ subsidiary discount brands? It’s a bit of a mixed bag here. Two of them, Koodo and Fido, don’t seem to offer tablet data plans. But the third, Virgin, offers a very attractive option:

Screen Shot 2016-01-11 at 7.00.25 AM

And here’s the best bit:

Screen Shot 2016-01-11 at 7.00.45 AM

Indeed, that is good to know. It’s a surprising dose of transparency from Bell’s little brother. Virgin’s extra data is twice the cost of Rogers’ cheapest, but still one-fifth of Telus’.

So, that 7 GB of data from Virgin? $60. (Again, compared to Telus’ $65.) If I use less than 5 GB, though, I’ll just pay $40. And if I have a really light month and can keep my data use under 1 GB, I’ll just pay $20. I’ll always pay $65 with Telus.

So you can begin to see how the pricing structure for tablet data plans makes sense: they can save you money, because they are based around real monthly use, rather than wild guesses in advance; and, if you pick the right one, you can reduce your risk of expensive data over-use fees.

But there’s one more cost-saving aspect of the tablet data plan…

Don’t Pay for What You Don’t Use

If you’re like me, the number of times you make a phone call every month has dwindled to almost imperceptible levels. Instead, I’m doing video calls on FaceTime or using Google Hangouts or Facebook Messenger to make voice calls.

Even if you do still make a lot of traditional phone calls, don’t you hate the way the carriers count your minutes? And doesn’t the concept of the “long distance” call that you have to pay extra for seem a tad anachronistic? And don’t their voice plans just seem really, really expensive? And why are you still paying extra for voice mail?

Bottom line: the carriers want you to keep ordering voice services from them because it’s an existing lucrative revenue stream for them that we perceive to have value. But that’s crazy. You can actually have your cake and eat it, too, with a tablet data plan. You can shave money off your phone bill but still keep your traditional phone line.

With your traditional mobile phone plan you pay for two “channels”.

That’s crazy. There’s no reason for this. The voice and text channel represents a significant expense on most mobile phone bills — at least $30. But, really, the voice and text channel on your mobile device is superfluous.

Because you can do this:

You’ve probably heard of something called VOIP. It stands for Voice over Internet Protocol. It’s a techy way of saying you’ll send and receive all your voice calls over the Internet using a special app, along with all your other data like web browsing and watching Netflix, instead of over a special channel just for voice. Your text messages can go that way, too, no problem.

You can still make normal phone calls using VOIP, and you’ll still have a regular phone number. Instead of paying for an extra channel for phone calls, though, you can save a huge portion of that money and everything will just get sent over the Internet. The only difference is that you’ll use a special VOIP app to make and receive phone calls instead of your phone’s native phone app.

There are a ton of VOIP app options for mobile phones. In this post I’m going to refer to just one: Line 2. No, they’re not sponsoring this post or anything like that. I actually pay for my service with them. I can just vouch for the quality of their service because I use it, and am most familiar with them. If you have a different VOIP service you prefer on your mobile device, it’ll work just as well.

So, to sum things up so far, you can save a ton of money off your phone bill by getting a SIM card with a tablet data plan for your unlocked mobile phone (or tablet, or computer) and using a VOIP app instead of your phone’s native phone app.

This makes even more sense when you consider that most VOIP services include every telephone feature imaginable at one flat rate that’s lower than the base price for services from the carriers.

Line2, for example, includes visual voicemail, unlimited texting, and unlimited long distance calling in Canada and the US for just $10 US per month (that’s about $14 Canadian these days).

You’d pay Bell $72 for that same level of service and you only get unlimited long distance calling in Canada. At Rogers you’d pay $55, but that doesn’t include voice mail or unlimited calling in even Canada. Telus will charge you $40 per month for a plan that includes unlimited calling only in Canada, but no voicemail.

And therein lies another benefit of simplicity: there’s one flat rate plan and it includes everything. There are no surprises. The plans from the carriers are designed to be as arcane and confusing as possible, in the spirit of wringing more money out of you with obscure extra fees.

One more bonus to the VOIP method: you can install your phone number on pretty much any device. So you can make and receive calls, text, and check your voicemail not only from your phone, but also your tablet and computer.

So hacking the voice and text channel off your phone bill will remove a significant cost even as it improves the level of service you receive.

By the way, my fellow northern Canadians will probably wonder if you can get a number from Line2 with an 867 area code. Yes, you can. You can also transfer your existing 867 number to Line2.

Scenarios

That’s a lot of information, so I cooked up some scenarios to try and give a real-world sensibility to it all. I’ve examined just two carriers here, though, Telus and Virgin, for purely self-serving reasons.

As of this writing, I’m a Telus customer and I’m looking at alternatives, so I’m using its information as a baseline. The only alternative I’m considering is Virgin because they offer a tablet data plan with reasonable data fees. Rogers isn’t available in northern Canada, so I unfortunately can’t consider it. Bell is generally comparable or slightly more expensive than Telus in all categories. Plus it has proven itself to be hostile to customers, so I’ve ruled it out for that reason alone.

To start, here’s a simple chart that presents four common cost scenarios.
Screen Shot 2016-01-11 at 9.38.00 AM So, to explain the chart above a little. This chart examines four scenarios, each of which include 1 GB of data from a service provider.

The first bar, “Full TELUS Service” represents the total monthly cost associated with subscribing to a plan that includes both the voice and text channel and the data channel. As you can see, it’s quite expensive.

The second bar, “Full Virgin Service” represents the same service as the first bar, but from Bell’s discount subsidiary, Virgin. There’s a $10 monthly cost saving here, just by moving away form one of the “big three”.

The final two bars represent services based on those tablet data plans combined with voice and text service from Line2. If you compare the “Full TELUS Service” scenario to the “Line 2 with TELUS Data”, you can see a cost savings of almost $26 each month just by switching to a tablet data plan. The “Line 2 with Virgin Data” is significantly cheaper than full service from Telus.

But let’s mix things up here a bit to really examine the benefits the the tablet data plan. What if you went over 1 GB of data in a month?

Screen Shot 2016-01-11 at 9.40.38 AM Ouch! This is where we see that expensive Telus data really kicking in.  There’s now a $72 gap between the full Telus service and the combined Virgin with Line2 service. That’s nothing to sneeze at.

But we’re talking relatively light use in this scenario. What about a more average scenario, like if a person used around 5 GB of data every month?

Screen Shot 2016-01-11 at 9.45.00 AM

Right off the bat, the combined Virgin tablet data plan with Line2 is $30 cheaper and includes 1 GB more data than a full Telus plan. Again, though, what happens when data use goes over by 1 GB?

Screen Shot 2016-01-11 at 9.47.03 AM

Yeah, that’s not pretty on the Telus end of things. But what if things were even worse that month? Like, 4 GB over the limit?

Screen Shot 2016-01-11 at 9.50.14 AM

This is where we really start to see the benefit of the pricing model behind the tablet data plan. On the far left, with a total of 8 GB data use in a month  – 4 GB in plan, 4 GB in excess – on a traditional Telus mobile phone plan, you’re looking at a nearly $300 bill. But on the far right, with a total of 9 GB of data use on a Virgin tablet data plan, the bill is still under $100.

Closing

So there it is, my argument for hacking your mobile phone bill by using a combination of a tablet data plan and an unlocked device. There’s a lot of information here, but it’s not too complicated. I’ll provide a simple step-by-step here:

  1. Acquire an unlocked smartphone or tablet
  2. Purchase a Virgin SIM card with a tablet data plan
  3. Put the Virgin SIM card in your smartphone or tablet
  4. Install the Line2 app on your smartphone
  5. Subscribe to Line2
  6. Have your existing phone number ported to Line2
  7. Cancel your existing mobile phone plan

Now go forth and save money!

Update

For Whitehorse residents, if you go into The Source and they tell you that you need to have a Virgin account for a minimum of 3 months before you can set up a tablet data plan, this isn’t accurate. Just ask to purchase a Virgin SIM card (it’ll cost you a whopping $5) and call Virgin directly at 1-888-999-2321. Speak to someone in sales and they’ll help you set up the SIM card with a tablet data plan no problem.

About the iPhone’s Battery

When did the iPhone battery get so good?

I’m just back from a leisurely week visiting family in Vancouver. I made the decision before I left to use my iPhone exclusively for taking pictures. I’m a heavy iPhone user on an average day. Leaving my camera at home and relying completely on my iPhone for picture taking meant I’d be using it a lot more.

Last Tuesday we planned to visit the light show at the VanDusen Botanical Garden. I knew the evening would be chilly and I’d want to take a lot of pictures, so I instinctively checked the battery on my iPhone. It was at a 75% charge level. I was astonished. Cole and I had been out most of the day and it was already late afternoon. I had expected to see a level of around 20%.

You see, over the years I’ve had terrible experiences with the batteries in my iPhones. I’d generally get to mid-afternoon every day before I had to plug the devices in to recharge them, often even earlier on cold days, since iPhones have always hated cold weather (and by “cold,” I mean Apple’s wussy California perspective of anything under 10ºC).

I hadn’t even noticed that I’d stopped doing this with my iPhone 6s Plus. And it only hit me that day last week: the battery in the iPhone 6s Plus kicks ass. I’m getting through entire days of heavy use without a need to recharge. And I’m talking about 15 to 17 hours of use, from about 5am to 9 or 10 at night, taking pictures, playing games, tracking runs, and doing tons of web browsing. My iPhone is my most-used device, so it doesn’t spend much time in my pocket. Over the past week I’ve noticed that when I plug the device in to power at night, it’s still rocking a 35% to 40% charge.

Somewhere between the iPhone 6 Plus and the iPhone 6s Plus, or maybe somewhere between iOS 8 and iOS 9, Apple made tremendous improvements to the way iOS devices manage power. The iPhone battery was for a long time the daily primary pain point for me. That’s gone away. The iPhone battery, at least in the 6s Plus, is astoundingly good now.

Photo credit: iFixIt

About Telus’ Base Voice Plans

If you want to get a phone from Telus (or any Canadian provider for that matter, I’m just talking about Telus because that’s the company I use) you have to start with a “voice plan”.

Voice plans start at $35 for a paltry 150 local minutes, and go as high as $60 for unlimited Canada-wide calling.

You add data plans on top of that. The thing is, to get a phone account with Telus you have to commit to paying at least $70 a month, and that has to include a voice plan.

That is crazy. It’s so expensive.

I had a look at my last bill and found I only made 11 voice calls. I’m at that $60 voice plan level, so each call cost me just shy of $6. Those are really expensive phone calls.

Most of the communicating I did, of course, was over data. Facetime, Google Hangouts, Facebook Messenger, etc. That sort of stuff. Hangouts and Messenger both let you make outbound phone calls to landlines.

I could have made those voice calls over data, too, but I didn’t for whatever reason. But I could have.

In other words, I don’t need a voice plan. But Telus makes the voice plan aspect of my service the foundational element.

So here’s what I’m thinking of doing. Getting a SIM card from Virgin (because Virgin is cheaper than Telus and a trusted friend of mind in Vancouver swears by their service) and putting a Tablet Data Plan on it. I’ll pay a minimum of $5 for data service per month. The data fees go up as you use more. If you get as high as 5 GB, you pay $40 for that month. Like this:


Then I’ll subscribe to Line2. They provide data-based voice and texting services. For about $9 a month I can get a local number (yep, 867 area code) that includes unlimited Canada and US calling.

In other words, I’ll cut my mobile communications bill by about 60%. That’s huge.

I’m just testing Line2 now on a spare phone with a Tablet Data SIM in it. I’ll try to remember to report back as things progress. After a few days, though, it’s working well.

About the Apple Pencil

It’s not the best stylus experience ever. Just the best on an Apple device.

I had a Microsoft Surface Pro 2 for a while. That was the last Surface model that had a Wacom stylus digitizer. It was awesome. The default Surface stylus was alright, in the same way that the Apple Pencil is alright. But then I picked up this Bamboo stylus from Wacom.

  
I don’t think they sell it any more. 

Writing and drawing on the Surface Pro 2 with that stylus is the best stylus experience ever. In fact, writing on any Wacom-based digitizing surface with that stylus is great, even something like that Asus VivoTab Note 8, which is a great little Windows tablet that punches well above its weight.

 
I don’t think you can buy it any more, though. Too bad. It’s one of those devices that never got the attention it deserved, especially considering it cost under $300.

Anyway, the Apple Pencil.

It needs one of these things.

  
 Yeah, that’s one of those cheap rubber pencil holder things that kids use in grade school. It needs one because the shaft is altogether too smooth and narrow. Apple may have done that on purpose to open up new third-party accessory opportunities. Or maybe it’s just because I live in the most arid and cold city in Canada and holding on to an Apple Pencil with cold, dry hands is damn near impossible. I wish the shaft had some texture and was slightly wider; and perhaps not round but hexagonal like a real pencil.

But these rubber things are a cheap solution to the design shortcomings of the device.

Performance-wise, the Pencil performs about as well as the old Surface Pro 2. It’s better than the newer Surface Pro models, because the newer N-Trig digitizers that are in the Surface Pro 3 and 4 aren’t as good as the Wacom digitizer in earlier models.

But the Apple Pencil’s performance depends a lot on how developers have enabled support for the Pencil in their apps. Like, in the notebook app Outline, the Pencil is nearly useless. But in another notebook app, Good Notes, it’s impeccable; the Pencil is glorious.

So it seems that the Pencil is a great device, but app developers really have to work to correctly implement support for it.

It’s early days though for the Pencil. Overall, it’s a tremendously positive start. I just hope Apple improves on the physical design or lets third parties develop pencil devices. And I really look forward to how app developers will improve on what’s already a really good experience.